When you have successfully SSH’d to the remote computer, enter the following command below to restart the Apple Remote Desktop client software. and, when prompted, authenticate using the password relevant to that admin user account defined before the symbol.ģ. Connect to the client computer using SSH by typing ssh (e.g. Open the application Terminal (Applications > Utilities).Ģ. It is unlikely that you would be able to SSH to the remote computer from the public-side (WAN) of the network due to security implications.ġ. Note: In general, you will only be able to SSH to a remote computer if you are local to it (as in on the same network) or you have a VPN connection to that network. If Remote Login (SSH) is enabled, then follow the commands below to remotely login into the computer using SSH which will then allow to you remotely restart the Apple Remote Desktop Client. > System Preferences > Sharing and confirm if the Remote Login service is enabled or ticked. To check if SSH is enabled, ask the remote user to navigate to: If the remote user is a non-admin, and you are unable to provide them with Administrator details due to policy, then you may be able to remotely restart the Apple Remote Desktop Client service using SSH if already enabled. However, it should be noted that the remote user on the remote computer will need to be an Administrator, or they will need to know an Administrator’s username and password in order to Stop/Start the Remote Management service. > System Preferences > Sharing and Stop/Start the service called Remote Management. To restart the Apple Remote Desktop Client service using the graphical interface, simply ask the remote user to go to: There are two ways to restart the Apple Remote Desktop Client service, by means of the graphical interface, or the command line. One possible workaround that has worked on some occasions (but not always) is to restart the Apple Remote Desktop Client service. For obvious reasons, this is not helpful when assisting the user with remote support. When I experience this and I move the mouse pointer around the blacked-out screen, the remote user looking at physical screen will confirm the mouse movement. Occasionally when I remotely control a client computer using Apple Remote Desktop it will visually display the remote user’s desktop as a blacked-out screen.
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